to the Softlink customer center....
The online Customer Center provides access to tools and information that help users get the most from their Softlink solution, including an online knowledge base, technical specifications, release notes, newsletters, or to log, access and monitor Support requests.
Seattle, Wa., Pacific Time: (GMT -8)
MON - FRI: 6.00am - 5.30 pm
Emergency Contact for Hosted Systems:
We offer after hour emergency support for hosted clients. If you are unable to access your system, please call:
If you require immediate assistance, 24-hour emergency care is provided to clients unable to access their Liberty or Oliver system hosted on Softlink's servers. Simply let the representative know you need a callback.
If your support request is not an emergency, please let the agent know you would simply like a call back the following business day.
After-hour calls on operational systems are not included in our standard support package. If your organization requires 24X7 support, please inquire about our premium support package.
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